Legal
Privacy Policy
Last updated: August 3, 2026
1. Introduction
Knactics is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Knactics iOS and iPadOS app, website, and related cloud services.
2. Information We Collect
We collect information needed to provide Knactics, including account information such as email address, authentication identifiers, and subscription plan details; Customer Content such as prompts, documents, spreadsheets, files, chat messages, connector content, and generated artifacts; information you ask Knactics to retrieve from device services, which may include precise location, contacts, calendar events, reminders, photo or video details, Home data, Wallet pass details, and music search results; voice recordings when cloud transcription is needed; a generated device identifier used for document synchronization; usage, log, interaction, and diagnostic data; and App Store subscription status and transaction history. Apple processes payment credentials, and Knactics does not receive your full payment-card details.
3. How We Use Your Information
We use collected information to provide, operate, and maintain the Knactics app and cloud services; authenticate users; process workflows; analyze usage patterns; troubleshoot errors; improve reliability and capabilities; send technical notices, security alerts, support messages, and administrative updates; detect and prevent fraud; enforce our Terms of Service; and comply with legal obligations.
4. How We Share Your Information
We do not sell your Personal Information and do not share it for cross-app advertising. After you give explicit permission in the app, Knactics sends the content needed to answer a request to DeepSeek, our primary AI model provider. OpenRouter may receive content when it provides a fallback AI request, cloud voice transcription, or a spoken response. The content may include prompts, attachments, conversation context, voice recordings, and information you specifically ask Knactics to retrieve from device apps or connected services. We also share information with infrastructure providers that operate authentication, hosting, storage, databases, and service security; with Apple for App Store subscription verification; and with legal authorities when required by law or necessary to protect rights and safety. Service providers are required to protect information consistently with this policy.
5. AI Processing Permission and Controls
Before Knactics sends personal data to DeepSeek or OpenRouter from the iOS or iPadOS app, the app explains what may be shared and asks you to allow AI processing. If you do not allow it, Knactics does not send new prompts, files, voice recordings, or retrieved device information to those AI providers. You can withdraw permission at any time under Settings > AI processing permission. Withdrawing permission disables new AI processing until you allow it again.
6. Chat History, Cookies, and Local Storage
Chat history is enabled by default. When enabled, Knactics stores conversations locally, in your private iCloud database for cross-device recovery, and in the device Spotlight index for search. Turning Chat history off prevents new conversations from being persisted in those locations. Clear conversation history removes saved conversations from local storage, private iCloud storage, and Spotlight. Knactics also uses essential cookies, local storage, and similar technologies to manage website sessions, remember preferences, and secure the Service. We do not use these technologies for cross-app tracking.
7. Data Retention
We retain account, subscription, security, audit, usage, and Customer Content records while your account is active or as needed to provide the Service, resolve disputes, enforce agreements, and comply with legal obligations. Clearing conversation history removes saved chat copies from the app's local storage, private iCloud storage, and Spotlight. Deleting your account initiates deletion of Customer Content, cloud documents, connector credentials, and account data from active systems, subject to limited records that must be retained for security, fraud prevention, transaction verification, or legal compliance.
8. Security
We implement technical and organizational safeguards designed to protect your Personal Information. No internet transmission or electronic storage method is completely secure. You are responsible for safeguarding your credentials and should avoid submitting highly sensitive regulated data unless the Service expressly supports that use under a separate agreement.
9. International Data Transfers
Knactics operates globally. Your information may be transferred to, processed, and stored outside your country of residence, including in the United States and the Federation of Saint Kitts and Nevis, where data protection laws may differ.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to request access to Personal Information we hold about you, correct inaccurate data, delete Personal Information, obtain a portable copy, or withdraw consent. You can control AI processing and chat history in the app, clear saved conversations, and delete your account from Settings. You may also contact us using the address below.
11. Children's Privacy
The Service is not directed at children under age 13 or the minimum legal age in their jurisdiction. We do not knowingly collect Personal Information from children. If you believe a child provided information, contact us to request its removal.
12. Changes to this Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised Last updated date. If a material change requires renewed permission, the app will ask before the affected processing occurs.
13. Contact Us
For privacy questions, rights requests, or concerns about our data practices, contact support@knactics.com.